Legal

Refund & Return Policy

Last updated: August 2026

Our Promise

As a food product, we do not accept returns for hygiene reasons — but your satisfaction matters to us, and we stand behind the quality of every jar.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or incorrect, contact us within 48 hours of delivery with your order number and photos. We'll send a free replacement or issue a full refund.

Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it cannot be cancelled, but our damaged/incorrect order policy above still applies.

Refund Method

Refunds for online payments (JazzCash, EasyPaisa, card) are issued back to the original payment method within 5-7 business days. Cash on Delivery refunds are processed via bank transfer.

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